2 days / 16 hours
Managerial Skill
For: Newly promoted managers
Manager responsibilities, delegation, communication and employee motivation.
Ask for this programme outline →Customised in-house programmes · Malaysia
In-House Corporate Training in Malaysia
Practical learning and team experiences, shaped around your objectives.
Quad Dynamics Consultants · Malaysia
Corporate training for stronger workplace performance.
Customised in-house corporate training across Malaysia, for the people who lead teams, serve customers and move your business forward.
Find your starting point
What does your team need to do better?
Browse selected programmes below. Each is a starting point for your brief; we confirm the audience, scope, duration and delivery arrangements in your proposal.
01
Leadership & people management
Support supervisors and managers with the responsibilities and conversations of leading people.
9 training days across 9 months
Leadership Development Series
For: Executives and above
A staged series covering leadership, communication, delegation, priorities, decisions, performance, coaching and presentation.
Ask for this programme outline →02
Communication & presentation
Help colleagues explain ideas, listen carefully and gain cooperation at work.
Duration tailored to the brief
Influencing Communication for Effective Collaboration
For: Colleagues seeking cooperation and stakeholder buy-in
Audience needs, perspectives, structured messages and practical workplace role-play.
Ask for this programme outline →1 or 2 days
High Impact Presentation Skills
For: Employees who present ideas or information
Preparation, confidence, visual aids and handling questions from an audience.
Ask for this programme outline →03
Customer service
Practise professional service, empathy and responses to challenging customer situations.
2 days
The Greatest Customer Service Professional
For: Customer-facing employees
Customer needs, professional behaviour, empathy, active listening and challenging service situations.
Ask for this programme outline →1-day intensive
Mastering Emotional Intelligence and De-Escalation in Customer Service
For: Customer-service teams
Emotional regulation, difficult conversations and de-escalation in verbal and digital interactions.
Ask for this programme outline →04
Sales, influence & negotiation
Connect customer needs with value and prepare for more constructive negotiations.
Duration tailored to the brief
Story Canvas for Sales
For: Sales and account-facing teams
Customer understanding, storytelling, product value, objections and account relationships.
Ask for this programme outline →2 days
Non-Negotiator’s Negotiation
For: Employees who negotiate with clients, suppliers or colleagues
Needs and wants, negotiation parameters, questioning, tactics and conditional agreements.
Ask for this programme outline →05
Workplace effectiveness & business skills
Develop personal effectiveness, clearer priorities and a connection between business goals and everyday work.
1 or 2 days
Managing Self Towards Priorities Setting
For: Employees managing tasks and workload
Self-organisation, time management, priorities and communication around work.
Ask for this programme outline →1 or 2 days
Setting Successful KPIs
For: Managers and employees setting performance expectations
Result areas, clear indicators, weightings and cascading expectations across teams.
Ask for this programme outline →06
AI workplace skills
Explore AI tools and prompting through tasks relevant to participants’ roles and experience.
Start with the work your team does
Tell us the tasks, tools and experience levels involved. We will propose a suitable learning scope and duration, with workplace examples agreed before delivery.
Discuss an AI training brief →The QDC approach
From your workplace challenge to a practical learning plan.
01 · Discover
Clarify the participants, current challenge and behaviours you want to develop.
02 · Design
Agree the outline and adapt examples, practice activities and format to your brief.
03 · Deliver
Use discussion, cases, role play and guided practice as appropriate to the programme.
04 · Apply
Help participants identify actions they can take back to work.
Plan your next programme
Tell us the challenge. We’ll help shape the programme.
Share your company, learning objective, participant roles and number, preferred date, location and language. We will discuss suitable options and prepare an outline and proposal.
Request a training proposalNext step
Tell us what your team needs.
Share your objective, group size, date and location. We will recommend a programme and prepare a proposal.