Module 1 : Stages of Team Development

• Forming – bonding session
• Storming – involvement and differences, managing conflict
• Norming – getting commitment to one direction
• Performing – macro management, team empowerment
• Closing & Celebration – acknowledgement and rewards

Module 2 : The Must Elements in Managing Team

• Setting goal for team or department
• Planning and strategizing the required action and performance
• Prioritizing and making decision to classify task using importance or urgent, and organize team accordingly
• Recognizing strength and weakness in the team or project

Module 3 : Resolving team conflicts

• Common contributors to conflict
• Do’s & Don’ts in resolving conflicts
• Method of resolving conflicts – 3Cs and 2As
• CEDDA of conflict resolution process
  • Clarify the disagreement
  • Establish common goal both parties
  • Discussion on ways to meet the goal
  • Determine the barrier
  • Agreement on best way for both