Business Communication And Writing Skills

HOW WILL YOU BENEFIT:
Upon completion of this programme, participants will be able to :

• Communicate effectively through business writing emails
• Draft, edit and proofread business writing e-mails with clarity
• Develop an organized structure ranging from introduction to conclusion and set objectives for the said writing
• Avoid known and common grammatical errors, vocabulary and tenses
• Adopt the appropriate English Language structure and professional usage for the various types of business writing

WHO SHOULD ATTEND:
This course is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization

METHODOLOGY:
This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

KEY CONTENTS:

Module 1 – Asking For And Giving Permission – Verbal and Email Writing

• Understanding and using Polite forms in asking for and giving Permission
• Understanding and Expressing the use of the Affirmative and Negative when Responding to Requests for Permission
• Understanding Written Responses to formal and informal Requests for Permission

Module 2 – Making And Accepting Apologies – Email Writing

• Identifying Expressions of Apology
• Using correct Social Expressions in making, Accepting and Rejecting Apologies
• Reading and Responding to Apology emails

Module 3 – Mind Your Grammar – Writing and Speaking related

• Articles and Conjunctions
• Prepositions of time and place
• Countable and uncountable
• Avoid Confusion on when to use ‘s’ in Singular and Plural Form
• Common writing Errors
• Basic tenses

*Exercises will be given out as handouts during trainings to be discussed and solved as groups as well as prep work.

Module 4 – Update Your Vocabulary – Verbal communication and Email related

• Often Misused and Misspelled words in Business
• Prepositions with Other Words
• Using the Right Words at the right time
• Similar Sounding Words and Pronunciation
• Active vs. Passive Voice

Module 5 – Writing Emails Professionally

• Email Etiquette
• Identify your aims
• Establish Relevant Facts
• Getting the right Response from Readers
• Importance of Tone in writing
• Avoid Negative Phrases
• Organize message in Proper Format
• Never beat around the Bush : go straight to the point
• Format: is there one?

Module 6 – Types of Email Writing Practices

• Request
• Enquiry
• Invitation
• Complaints
• Directive
• Internal- sharing of information

*Various email writing exercises will be conducted in groups to be presented. Value added services include email drafting and editing assistance which are work related during the training period.

*This is a standard Outline , we can tailor made to suit to your needs. Do contact us for more detail.