Interpersonal Relationship & Communication Skills


  • Appreciate the art of interpersonal communication to achieve effective interaction with all levels of coworkers, superiors and subordinates
  • Overcoming communication barrier and misunderstanding for team engagement
  • Building confidence in internal and external interaction with verbal and non-verbal communication intelligence
  • Power of language to influence, motivate and win “customers”
  • Empowering with techniques to enhance interpersonal relationship



  • 30% lecture, 70% activities based workshop style
  • Combination of Behavioral, EQ and NLP techniques
  • Highly interactive and exploratory learning experience
  • Games & Video clips
  • Group exercise and sharing


Module 1 :  You cannot Not Communicate!

  • Communication Model and Perception
  • Know your personality traits and language representational preference system to understand your communication style and its effect on interpersonal relationship
  • The fundamentals of Interpersonal relationship and communication skills
  • Is it enough to be gifted and talented for success? Interpersonal skills is a key differentiator between a good and great staff
  • The array of interpersonal elements : listening, communicating and attitude
  • Sharp listening with understanding
  • Verbal and non-verbal communication
  • Attitude affecting the interactions environment

Module 2 :  Interpersonal Relationship and communication  building block

  • Fostering better relationship with
  • The map is not the territory
  • WM Attitude factor
  • Building confidence with tonality, pronunciation, vocal image for interacting with different personality
  • Overcoming cloudy interpersonal communication to eliminate misunderstanding and miscommunication
  • Gestures
  • Facial Expression (including eye accessing cues)
  • Emotional detachment
  • Perception is Projection
  • Rapport building – Match and Mirror

Module 3 : Workplace harmony with interpersonal relationship management

  • The importance of relationship competency for self and others
  • Raising emotional intelligence in interpersonal relationship
  • Building Bonds, creating Trust
  • Collaboration and Cooperation
  • Team capabilities an synergies
  • Leveraging diversity
  • Mastering verbal intelligence with CHOICE WORDS that influence and motivate
  • Major Relationship Management strategies in current trend
  • Give and take feedback well
  • If you care, show it

Module 4 :  Dealing with people and conflict resolution

  • Understanding the “Is and Is not” about Conflict
  • Understanding conversation that turns crucial and its effect
  • Unhealthy pathways : Silence or Violence
  • Characteristics of Silence and Violence
  • Practical technique to manage conflict
  • 8 points Conflict Resolution
  • The art of interpersonal negotiation
  • Reflecting
  • Clarification
  • Assertive communication

*This is a standard Outline , we can tailor made to suit to your needs. Do contact us for more detail.