Interpersonal Relationship & Communication Skills

HOW WILL YOU BENEFIT:

• Appreciate the art of interpersonal communication to achieve effective interaction with all levels of coworkers, superiors and subordinates
• Overcoming communication barrier and misunderstanding for team engagement
• Building confidence in internal and external interaction with verbal and non-verbal communication intelligence
• Power of language to influence, motivate and win “customers”
• Empowering with techniques to enhance interpersonal relationship

 

METHODOLOGY:

• 30% lecture, 70% activities based workshop style
• Combination of Behavioral, EQ and NLP techniques
• Highly interactive and exploratory learning experience
• Games & Video clips
• Group exercise and sharing

LEARNING CONTENT: 

Module 1 :  You cannot Not Communicate!

• Communication Model and Perception
• Know your personality traits and language representational preference system to understand your communication style and its effect on interpersonal relationship
• The fundamentals of Interpersonal relationship and communication skills
• Is it enough to be gifted and talented for success? Interpersonal skills is a key differentiator between a good and great staff
• The array of interpersonal elements : listening, communicating and attitude
• Sharp listening with understanding
• Verbal and non-verbal communication
• Attitude affecting the interactions environment

Module 2 :  Interpersonal Relationship and communication  building block

• Fostering better relationship with
• The map is not the territory
• WM Attitude factor
• Building confidence with tonality, pronunciation, vocal image for interacting with different personality
• Overcoming cloudy interpersonal communication to eliminate misunderstanding and miscommunication
• Gestures
• Facial Expression (including eye accessing cues)
• Emotional detachment
• Perception is Projection
• Rapport building – Match and Mirror

Module 3 : Workplace harmony with interpersonal relationship management

• The importance of relationship competency for self and others
• Raising emotional intelligence in interpersonal relationship
• Building Bonds, creating Trust
• Collaboration and Cooperation
• Team capabilities an synergies
• Leveraging diversity
• Mastering verbal intelligence with CHOICE WORDS that influence and motivate
• Major Relationship Management strategies in current trend
• Give and take feedback well
• If you care, show it

Module 4 :  Dealing with people and conflict resolution

• Understanding the “Is and Is not” about Conflict
• Understanding conversation that turns crucial and its effect
• Unhealthy pathways : Silence or Violence
• Characteristics of Silence and Violence
• Practical technique to manage conflict
• 8 points Conflict Resolution
• The art of interpersonal negotiation
• Reflecting
• Clarification
• Assertive communication

*This is a standard Outline , we can tailor made to suit to your needs. Do contact us for more detail.