Writing Skills in English

Business Communication And Writing Skills

Upon completion of this programme, participants will be able to :

  • Communicate effectively through business writing emails
  • Draft, edit and proofread business writing e-mails with clarity
  • Develop an organized structure ranging from introduction to conclusion and set objectives for the said writing
  • Avoid known and common grammatical errors, vocabulary and tenses
  • Adopt the appropriate English Language structure and professional usage for the various types of business writing

This course is suitable for staff who intend to improve on verbal and written business communication, writing memos, e-mails, letters and reports. It caters to all levels within an organization

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities


Module 1 – Asking For And Giving Permission – Verbal and Email Writing

  • Understanding and using Polite forms in asking for and giving Permission
  • Understanding and Expressing the use of the Affirmative and Negative when Responding to Requests for Permission
  • Understanding Written Responses to formal and informal Requests for Permission

Module 2 – Making And Accepting Apologies – Email Writing

  • Identifying Expressions of Apology
  • Using correct Social Expressions in making, Accepting and Rejecting Apologies
  • Reading and Responding to Apology emails

Module 3 – Mind Your Grammar – Writing and Speaking related

  • Articles and Conjunctions
  • Prepositions of time and place
  • Countable and uncountable
  • Avoid Confusion on when to use ‘s’ in Singular and Plural Form
  • Common writing Errors
  • Basic tenses

*Exercises will be given out as handouts during trainings to be discussed and solved as groups as well as prep work.

Module 4 – Update Your Vocabulary – Verbal communication and Email related

  • Often Misused and Misspelled words in Business
  • Prepositions with Other Words
  • Using the Right Words at the right time
  • Similar Sounding Words and Pronunciation
  • Active vs. Passive Voice

Module 5 – Writing Emails Professionally

  • Email Etiquette
  • Identify your aims
  • Establish Relevant Facts
  • Getting the right Response from Readers
  • Importance of Tone in writing
  • Avoid Negative Phrases
  • Organize message in Proper Format
  • Never beat around the Bush : go straight to the point
  • Format: is there one?

Module 6 – Types of Email Writing Practices

  • Request
  • Enquiry
  • Invitation
  • Complaints
  • Directive
  • Internal- sharing of information

*Various email writing exercises will be conducted in groups to be presented. Value added services include email drafting and editing assistance which are work related during the training period.

*This is a standard Outline , we can tailor made to suit to your needs. Do contact us for more detail.