Building Healthy Team

Module 1 : Stages of Team Development

  • Forming – bonding session
  • Storming – involvement and differences, managing conflict
  • Norming – getting commitment to one direction
  • Performing – macro management, team empowerment
  • Closing & Celebration – acknowledgement and rewards

Module 2 : The Must Elements in Managing Team

  • Setting goal for team or department
  • Planning and strategizing the required action and performance
  • Prioritizing and making decision to classify task using importance or urgent, and organize team accordingly
  • Recognizing strength and weakness in the team or project

Module 3 : Resolving team conflicts

  • Common contributors to conflict
  • Do’s & Don’ts in resolving conflicts
  • Method of resolving conflicts – 3Cs and 2As
  • CEDDA of conflict resolution process
    • Clarify the disagreement
    • Establish common goal both parties
    • Discussion on ways to meet the goal
    • Determine the barrier
    • Agreement on best way for both